MB-230 · Question #331
You are customizing an Omnichannel for Customer Service implementation. A call center wants to enable a chat channel for unauthenticated chats with the following requirements: - Chat must auto detect
The correct answer is C. proactive chat D. widget location. C: A chat channel allows your customers to engage with customer service agents using the chat widget on a website. Proactive chat allows customer service agents to engage with customers by automatically inviting them to a chat conversation based on the configured rules. Proactive
Question
You are customizing an Omnichannel for Customer Service implementation. A call center wants to enable a chat channel for unauthenticated chats with the following requirements:
- Chat must auto detect a customer for agents.
- A chat widget must be embedded in a specific domain.
You need to customize the solution that meets the requirements. Which two options you should select? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn the Widget location section, select Add to specify the website domain where the chat widget
- BIn the Visitor location section, specify whether you need to detect the visitor's location, and
- Cproactive chat
- Dwidget location
How the community answered
(29 responses)- A14% (4)
- B7% (2)
- C79% (23)
Explanation
C: A chat channel allows your customers to engage with customer service agents using the chat widget on a website. Proactive chat allows customer service agents to engage with customers by automatically inviting them to a chat conversation based on the configured rules. Proactively engaging with a customer at the time when they need help improves customer experience and Information about the user journey, time spent on a web page, and more can be used to decide when to engage with a customer. You can control the proactive chat experience by using personalized trigger messages and configurable rules to define the target audience, time frame, and target location. D: On the Location tab, perform the following steps: must be shown. The domain format should not include the protocol (for example, http or https). then select a Geo Location Provider. More information: Set up location detection If no domains are specified, the chat widget can be embedded on any website without restrictions. If you specify a domain, the chat widget can be hosted only on the specified domain. https://learn.microsoft.com/en-us/dynamics365/customer-service/proactive-chat https://learn.microsoft.com/en-us/dynamics365/customer-service/add-chat-widget
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