Microsoft
MB-230 · Question #330
MB-230 Question #330: Real Exam Question with Answer & Explanation
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Question
You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You receive the following error message: Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support. You need to enable unified record routing and route records. Which three steps must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- ASet up users as leads.
- BDeploy Omnichannel for Customer Service.
- CEnable an entity for queues.
- DSet up users as contacts.
- EProvision unified routing for Customer Service only.
- FSet up users as bookable resources.
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