You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You receive the following error message:

Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support. You need to enable unified record routing and route records. Which three steps must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Question

You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You receive the following error message:

Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support. You need to enable unified record routing and route records. Which three steps must you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Accepted Answer

B. Deploy Omnichannel for Customer Service. C. Enable an entity for queues. E. Provision unified routing for Customer Service only.

Answer

A. Set up users as leads.

Answer

D. Set up users as contacts.

Answer

F. Set up users as bookable resources.

You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You receive the following error message: Some

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