Drag and Drop Question A company is using Omnichannel for Customer Service. You add a live chat button to your company's website for existing customers. Requests for chats are handled by the next avai

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implement routing

Question

Drag and Drop Question A company is using Omnichannel for Customer Service. You add a live chat button to your company's website for existing customers. Requests for chats are handled by the next available representative. The chat must route the customer to the same representative if the customer is inadvertently disconnected. You need to configure the chat. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

Create the survey in Forms Pro.Create the survey in the Live Chat record.Set the Enable Agent Affinity to Yes.Create a work stream.Set the topic Status to On.Create context variables.Set the routing rule.

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Topics

#live chat#agent affinity#workstream#routing rules sequence

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