Your company uses Dynamics 365 Customer Service. You are designing a survey to send out each time a case closes. The survey must adapt to display additional questions within the same survey if a…

The correct answer is A. Branching rule. Branching rules allow you to customize the flow of your survey. You can show or hide questions, choose to navigate to another question or survey, or even open a website based on the response to a question. Branching rules make your surveys interactive and ensure that only…

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Question

Your company uses Dynamics 365 Customer Service. You are designing a survey to send out each time a case closes. The survey must adapt to display additional questions within the same survey if a customer chooses Dissatisfied as a survey answer. You need to configure the survey. Which feature should you use?

Options

ABranching rule
BMultiple-page survey
CMultiple answer
DPost-survey message

How the community answered

(35 responses)

A
77% (27)
B
9% (3)
C
11% (4)
D
3% (1)

Explanation

Branching rules allow you to customize the flow of your survey. You can show or hide questions, choose to navigate to another question or survey, or even open a website based on the response to a question. Branching rules make your surveys interactive and ensure that only relevant questions are displayed to respondents. https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-branching-rule

Topics

#survey branching#Customer Voice#conditional logic#dissatisfied response

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