Microsoft
MB-230 · Question #336
You are implementing Omnichannel for Customer Service. The customer service supervisor wants to change one of the intraday KPI calculation methods. You need to modify the supervisor dashboard with…
The correct answer is A. Power BI Pro. https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard- supervisor#configure-customized-intraday-insights-reports
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Question
You are implementing Omnichannel for Customer Service. The customer service supervisor wants to change one of the intraday KPI calculation methods. You need to modify the supervisor dashboard with the new KPI. Which tool should you use?
Options
- APower BI Pro
- BReport Wizard
- CPower Platform Maker portal
- DSupervisor settings
How the community answered
(44 responses)- A82% (36)
- B2% (1)
- C5% (2)
- D11% (5)
Explanation
https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard- supervisor#configure-customized-intraday-insights-reports
Topics
#supervisor dashboard#intraday KPI#Power BI Pro#analytics customization
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