BA-201 Practice Questions
321 real BA-201 exam questions with expert-verified answers and explanations. Page 3 of 7.
- Question #101Elicit & Analyze
Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to unde...
Application Lifecycle Management (ALM)Project ManagementSalesforce ImplementationBusiness Analyst Best Practices - Question #102Elicit & Analyze
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform s...
User StoriesNon-functional RequirementsPerformance TestingBusiness Analyst Role - Question #103Document
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC lea...
Service CloudCase Assignment RulesProcess ImprovementBusiness Analysis Best Practices - Question #104Elicit & Analyze
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Plat...
Salesforce FlowTechnical DebtSalesforce Best PracticesActivity Capture - Question #105Elicit & Analyze
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS...
User StoriesRequirements ElicitationAgile MethodologyBusiness Analysis Best Practices - Question #106Elicit & Analyze
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first dr...
User Story QualityINVEST ChecklistAgile RequirementsBusiness Analysis Techniques - Question #107Elicit & Analyze
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. T...
Salesforce Mobile PerformancePerformance AnalyzerPage Load Times - Question #108Elicit & Analyze
A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project ti...
Strategy AnalysisRisk AssessmentBusiness Analysis TechniquesProject Impact - Question #109Administer
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing. What is the most efficient pr...
DevOpsChange ManagementRelease ManagementVersion Control - Question #110Document
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team con...
Business Analyst RoleUser TrainingTraining Material DevelopmentProject Team Responsibilities - Question #111Elicit & Analyze
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation. What should the BA evaluate to understand the understand...
User Story ManagementRisk AssessmentProject ScopeResource Management - Question #112Elicit & Analyze
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales mana...
Business Analysis ProcessRequirements ElicitationImpact AssessmentSalesforce List Views - Question #113Discover
A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team. Which i...
Discovery phaseRequirements gatheringBusiness analyst roleCurrent state analysis - Question #114Facilitate
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point o...
Stakeholder managementConflict resolutionRequirements elicitationConsensus building - Question #115Discover
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges t...
Business Analyst RoleDiscovery PhaseRequirements GatheringStakeholder Engagement - Question #116Facilitate
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements. Which resource Is critical for the BA to include in UAT?
UATStakeholder IdentificationService Cloud - Question #117Elicit & Analyze
Cloud Kicks (CK) wants to Improve the current business process for moving orders from the warehouse to the customer as part of a Commerce Cloud Implementation. The business analyst...
SME identificationStakeholder analysisBusiness process analysisRequirements elicitation - Question #118Facilitate
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client. Which technique should the BA use to create...
Demo preparationClient presentationStorytellingCommunication skills - Question #119Facilitate
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stak...
PrioritizationStakeholder CommunicationBacklog ManagementAgile Methodology - Question #120Discover
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external...
Stakeholder identificationExternal stakeholdersProject prioritizationBusiness analysis planning - Question #121Elicit & Analyze
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution del...
Solution RecommendationBusiness ValuePrioritizationRequirements Analysis - Question #122Document
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportuni...
User StoryRequirements DocumentationElicitationBusiness Analyst Process - Question #123Elicit & Analyze
A few users have reported an issue with the recent Cloud Kicks? Salesforce implementation. What should the business analyst do first?
User IssuesProblem DiagnosisRequirements ElicitationBusiness Analyst Process - Question #124Elicit & Analyze
The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample sto...
User StoriesRequirements ElicitationAcceptance CriteriaBusiness Analysis - Question #125Elicit & Analyze
Historically, Cloud Kicks (CK) has been a B2C company. CK now wants to add a B2B line of business. Sales leadership at CK has asked the business analyst (BA) how this will impact i...
B2B vs B2CLead ManagementSales ProcessImpact Analysis - Question #126Elicit & Analyze
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants...
Business Analyst skillsRequirements elicitationData analysisStakeholder communication - Question #127Discover
Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project o...
Customer-centric discoveryProject initiationBusiness Analyst roleCommerce Cloud - Question #128Elicit & Analyze
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of acti...
Business Analysis TechniquesRequirements ElicitationProblem DefinitionDiscovery Phase - Question #129Elicit & Analyze
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentic...
Requirements GatheringStakeholder IdentificationSecurity PolicyAuthentication - Question #130Elicit & Analyze
During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps requ...
Process mappingElicitation techniquesCurrent state analysisConsensus building - Question #131Document
During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.). How should a business...
Non-functional requirementsAccessibilityRequirements documentationBusiness Analysis Fundamentals - Question #132Elicit & Analyze
Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. CK's Salesforce implementation includes many custom pages. Multiple users...
Salesforce AdoptionLightning PerformanceLightning Usage AppPerformance Monitoring - Question #133Discover
Universal Containers has a new client, and the business analyst wants to leverage customer- centric discovery to ensure a successful project outcome. Which step of this process hap...
Customer-centric discoveryBusiness analysis processProject initiationStakeholder understanding - Question #134Discover
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff...
Project InitiationStatement of Work (SOW)Project ScopeBA Fundamentals - Question #135Facilitate
After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior ex...
User Story Best PracticesStakeholder EngagementDemo Presentation SkillsBusiness Context - Question #136Discover
Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?
Stakeholder EngagementDiscovery SessionsBuilding RapportEmpathetic Communication - Question #137Elicit & Analyze
Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that...
Process MappingBusiness Process AnalysisRequirements AnalysisSalesforce Sales Cloud - Question #138Facilitate
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the...
Stakeholder engagementProcess improvementWorkshop facilitationBusiness analysis techniques - Question #139Elicit & Analyze
A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance tea...
User StoriesRequirements GatheringRequirement SpecificationBusiness Analyst Role - Question #140Elicit & Analyze
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to b...
Budgetary ConstraintsRequirements PrioritizationScope ManagementBA Role - Question #141Elicit & Analyze
A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing. How can the BA support the protect team to ensure...
User Acceptance TestingBA ResponsibilitiesProject ValidationAcceptance Criteria - Question #142Elicit & Analyze
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the...
Stakeholder engagementRequirements elicitationBA techniquesChange management - Question #143Elicit & Analyze
Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide t...
Business Analyst roleProcess analysisBusiness insightsProject roles - Question #144Elicit & Analyze
The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify cu...
User personasCustomer behaviorUser researchApp design - Question #145Administer
Which users will be able to reset a Single Sign-On User Password?
Single Sign-On (SSO)User ManagementPassword ResetSalesforce Security - Question #146Elicit & Analyze
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
UX StorytellingStorytelling ElementsUser ExperienceProblem Identification - Question #147Elicit & Analyze
Which tool is used to create reports, incorporate filters and select the Report Type?
Salesforce ReportsReport BuilderFiltersReporting Tools - Question #148Administer
Which permission is required to create, delete, refresh or activate a Sandbox?
Salesforce AdministrationSandbox ManagementUser Permissions - Question #149Administer
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
Salesforce LicensesIdentity Only LicenseSSOUser Management - Question #150Administer
When creating a new User how can the Admin make sure a temporary password is generated?
User ManagementNew User SetupPassword GenerationSalesforce Admin