Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the t

Question

Options

• ARequirements writing, communication, creativity, problem-solving, synthesis, project management
• BTeam leadership, communication, personas, change management, synthesis, legal and
• CInformation discovery, analysis, synthesis, communication, collaboration, documentation

• A
  7% (5)
• B
  4% (3)
• C
  88% (60)

Explanation

The Salesforce Business Analyst framework defines six core BA skills as: Information Discovery (gathering data and insights), Analysis (examining information to identify patterns and gaps), Synthesis (combining findings into coherent conclusions), Communication (conveying information clearly to all audiences), Collaboration (working effectively across teams and stakeholders), and Documentation (creating clear, accurate records of requirements and processes). Option A is incorrect because 'creativity' and 'project management' are not among the six core BA competencies in Salesforce's framework - project management belongs to a PM role. Option B is incorrect because 'team leadership,' 'personas,' and 'legal' are not core BA skills in this context. Option C directly matches Salesforce's defined BA skill set.

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