BA-201 Question #115: Real Exam Question with Answer & Explanation

Question

During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited. What should the BA do next?

Options

• AClone the features of the legacy solution within the new Sales Cloud org.
• BStart writing epics and user stories that discuss the challenges mentioned.
• CSchedule a ride-along with the sales team to learn more about their goals.

Explanation

According to the Salesforce Business Analyst Certification Prep, the business analyst's role in customer discovery is to understand the current state, pain points, and goals of the customer. The BA should use various techniques, such as interviews, surveys, and ride-alongs, to gather information from the end users and stakeholders. A ride-along is a method of observing the users in their natural work environment and learning how they use the existing system. In this scenario, the BA should schedule a ride-along with the sales team to learn more about their goals and challenges with the legacy solution, rather than cloning the features or writing user stories without sufficient details.

No community discussion yet for this question.