A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements. Which resource Is critical for the BA to include in UAT?

The correct answer is A. Support agents. Support agents are critical for the BA to include in UAT because they are the end users of the Service Cloud enhancements and can validate whether the solution meets their needs and expectations. System developers and quality assurance testers are important for the development an

Facilitate

Question

Options

ASupport agents
BSystem developers
CQuality assurance testers

How the community answered

(28 responses)

A
86% (24)
B
4% (1)
C
11% (3)

Explanation

Support agents are critical for the BA to include in UAT because they are the end users of the Service Cloud enhancements and can validate whether the solution meets their needs and expectations. System developers and quality assurance testers are important for the development and testing phases, but they are not essential for UAT, which is focused on the business requirements and user feedback.

Topics

#UAT#Stakeholder Identification#Service Cloud

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