BA-201 · Question #142
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team
The correct answer is A. Put extra effort into following up with the sales team ... requirements.. The BA must proactively follow up with the disengaged sales team to gather their requirements. A BA cannot deliver a complete solution if key stakeholder input is missing. Shifting focus entirely to the support team (B) would produce a one-sided implementation that fails to meet
Question
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged. What should the BA do to ensure they are able to gather the necessary requirements?
Options
- APut extra effort into following up with the sales team ... requirements.
- BShift focus to the support team since they are proactively providing requirements.
- CContinue the requirements workshops and hope the salesforce become more responsive.
How the community answered
(37 responses)- A73% (27)
- B16% (6)
- C11% (4)
Explanation
The BA must proactively follow up with the disengaged sales team to gather their requirements. A BA cannot deliver a complete solution if key stakeholder input is missing. Shifting focus entirely to the support team (B) would produce a one-sided implementation that fails to meet sales needs. Passively continuing workshops and hoping for better engagement (C) is not a proactive or professional approach. Good BA practice includes stakeholder engagement strategies - identifying why the sales team is disengaged and taking steps to bring them into the process.
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