Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides

The correct answer is C. The five W's and an H. The Five W's and an H (Who, What, When, Where, Why, and How) is a discovery framework that guides organizations through structured reflection on their business purpose, operations, and the value they deliver to customers. By working through these six questions, the BA helps Cloud

Elicit & Analyze

Question

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

Options

AThe five ways to build trust
BThe five most important questions
CThe five W's and an H

How the community answered

(20 responses)

A
5% (1)
B
5% (1)
C
90% (18)

Explanation

The Five W's and an H (Who, What, When, Where, Why, and How) is a discovery framework that guides organizations through structured reflection on their business purpose, operations, and the value they deliver to customers. By working through these six questions, the BA helps Cloud Kicks surface assumptions, clarify goals, and articulate its value proposition - all of which yield tangible business insights. Option A ('five ways to build trust') is a relationship-building concept, not a business-reflection framework. Option B ('five most important questions') is not a recognized Salesforce BA methodology. The Five W's and an H is the standard structured questioning technique used in the BA discovery process.

Topics

#Business Analysis Techniques#Requirements Elicitation#Problem Definition#Discovery Phase

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