BA-201 · Question #129
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their
The correct answer is B. Ask the security team to confirm company policy.. Authentication methods are a security policy matter, not a user preference matter. When conflicting practices are uncovered during user interviews, the correct escalation path is to the security team, which owns and enforces company-wide authentication policy. The security team c
Question
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password. How should the BA resolve the issue?
Options
- ADetermine the most commonly used process.
- BAsk the security team to confirm company policy.
- CAsk executive leadership to make the decision.
How the community answered
(33 responses)- A12% (4)
- B79% (26)
- C9% (3)
Explanation
Authentication methods are a security policy matter, not a user preference matter. When conflicting practices are uncovered during user interviews, the correct escalation path is to the security team, which owns and enforces company-wide authentication policy. The security team can confirm whether MFA is mandatory, optional, or role-based - providing a single authoritative answer that governs the Salesforce implementation. Option A (determining the most commonly used process) would entrench an informal practice that may violate security policy. Option C (escalating to executive leadership) bypasses the subject matter experts who actually own this domain; executives are not the right decision-makers for authentication standards.
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