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BA-201 · Question #130
BA-201 Question #130: Real Exam Question with Answer & Explanation
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Elicit & Analyze
Question
During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale. What should the business analyst do to gain consensus on the current opportunity process?
Options
- APostpone the discussion and email the sales team leadership to clarify the opportunity stages.
- BCreate a Process Map detailing opportunity stages, then schedule a meeting with the sales teams
- COpen the production org, navigate to Sales Processes in Setup, and review the opportunity
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Topics
#Process mapping#Elicitation techniques#Current state analysis#Consensus building