BA-201 · Question #124
BA-201 Question #124: Real Exam Question with Answer & Explanation
Sign in or unlock BA-201 to reveal the answer and full explanation for question #124. The question stem and answer options stay visible for context.
Question
The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story. User Story: As a customer service agent, I need the ability to close support tickets. Acceptance Criteria: 1. When viewing an open support ticket, a "Close Ticket" action is available. 2. When closing a support ticket, the agent is required to enter a "Close Reason". 3. After completing the close action, the status of the support ticket is set to "Closed". What can be done to improve this user story?
Options
- AUpdate the acceptance criteria to describe the technical solution.
- BUpdate the user story to describe why the functionality is needed.
- CUpdate the perspective of the user story and acceptance criteria.
Unlock BA-201 to see the answer
You've previewed enough free BA-201 questions. Unlock BA-201 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.