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BA-201 · Question #113
BA-201 Question #113: Real Exam Question with Answer & Explanation
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Question
A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team. Which information should the BA gather during the Initial discovery meeting?
Options
- AContact information for key stakeholders
- BEmployee review cycle for the support team
- CLimitations of the current support process
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Topics
#Discovery phase#Requirements gathering#Business analyst role#Current state analysis