BA-201 · Question #138
BA-201 Question #138: Real Exam Question with Answer & Explanation
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Question
When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements. How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?
Options
- AAnalyze CSAT numbers with stakeholders to identify major pain points.
- BFacilitate workshops with stakeholders to understand priorities.
- CReview support team feedback survey results with stakeholders.
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