CSA Exam Questions

What are the steps for importing data using an import set?

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose two.)

What module enables an administrator to define destinations for imported data on any ServiceNow table?

A Service Catalog may include which of the following components?

Which one of the following statements applies to a set of fields when they are coalesced during an import?

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

The display sequence is controlled in a Service Catalog Item using which of the following?

Reports can be created from which different places in the platform? (Choose two.)

Knowledge Base Search results can be sorted by which of the following? (Choose three.)

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Which term refers to application menus and modules which you may want to access quickly and often?

What is generated from the Service Catalog once a user places an order for an item or service?

From the User menu, which actions can a user select? (Choose three.)

Buttons, form links, and context menu items are all examples of what type of functionality?

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Table Access Control rules are processed in the following order:

A REQ number in the Service Catalog represents`?

Which would NOT appear in the History section of the Application Navigator?

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Which of the following is used to initiate a flow?

For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?

Which one of these applications is available to all users?

ServiceNow is a single-instance, multiple tenant architecture?

What are the main UI component(s) of the ServiceNow Platform?

There are _____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

What are the three components of a filter condition?

Configuration will not affect what others see on their forms.

What displays a set of records from a table?

A User is stored in which table?

A group is stored in which table?

What are the 6 methods available for user authentication?

A role is recorded in which table?

What are the 5 provided Roles by ServiceNow?

What are the two aspects to LDAP Integration?

ServiceNow uses what term to describe all the data saved within a particular form?

Tables are made up of which of the following?

Which application is used to change the number format per table?

Record numbers have to be manually incremented

What is the master table that contains a record for each table in the database?

Knowledge articles within a knowledge base are grouped by category.

Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.

What are the four knowledge workflows available in the ServiceNow base instance?

What is a way that you can mark a knowledge article for review?

What are the two pathways to view feedback left on a published article?

What is the purpose of flagging an article in a knowledge base?

What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Where would you go in ServiceNow to order services and products offered by various departments?

What refers to an application or system that accesses a remote service or another computer system, known as a server?

Database live at the Data Center.