CSA · Question #346
What is a way that you can mark a knowledge article for review?
The correct answer is A. Flag article. Users can mark a knowledge article for review by utilizing the 'Flag article' feature, which allows them to submit feedback on its content.
Question
What is a way that you can mark a knowledge article for review?
Options
- AFlag article
- BReview
- CBookmark
- DOn Hold
How the community answered
(37 responses)- A92% (34)
- B5% (2)
- C3% (1)
Why each option
Users can mark a knowledge article for review by utilizing the 'Flag article' feature, which allows them to submit feedback on its content.
The 'Flag article' feature in ServiceNow Knowledge Management allows users to submit feedback about a published article, such as reporting errors or suggesting improvements, thereby marking it for review by content managers.
'Review' is a general action, not a specific system feature for users to mark an article for administrative review.
Bookmarking an article is for personal reference and does not initiate a review process or notify content managers of issues.
'On Hold' is a status typically associated with tasks or incidents and is not a feature for marking a knowledge article for review by users.
Concept tested: Flagging knowledge articles for review
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/submit-feedback-article.html
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