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CSA · Question #346

What is a way that you can mark a knowledge article for review?

The correct answer is A. Flag article. Users can mark a knowledge article for review by utilizing the 'Flag article' feature, which allows them to submit feedback on its content.

Submitted by carlos_mx· Apr 18, 2026Self-Service and Process Automation

Question

What is a way that you can mark a knowledge article for review?

Options

  • AFlag article
  • BReview
  • CBookmark
  • DOn Hold

How the community answered

(37 responses)
  • A
    92% (34)
  • B
    5% (2)
  • C
    3% (1)

Why each option

Users can mark a knowledge article for review by utilizing the 'Flag article' feature, which allows them to submit feedback on its content.

AFlag articleCorrect

The 'Flag article' feature in ServiceNow Knowledge Management allows users to submit feedback about a published article, such as reporting errors or suggesting improvements, thereby marking it for review by content managers.

BReview

'Review' is a general action, not a specific system feature for users to mark an article for administrative review.

CBookmark

Bookmarking an article is for personal reference and does not initiate a review process or notify content managers of issues.

DOn Hold

'On Hold' is a status typically associated with tasks or incidents and is not a feature for marking a knowledge article for review by users.

Concept tested: Flagging knowledge articles for review

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/submit-feedback-article.html

Topics

#Knowledge Management#ServiceNow Features#Article Workflow#Content Review

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