CSA · Question #345
What are the four knowledge workflows available in the ServiceNow base instance?
The correct answer is A. Approval publish: Request approval from a manager of the knowledge base before moving the. The 'Approval publish' workflow is one of the standard out-of-the-box knowledge workflows available in ServiceNow that mandates approval before an article is published.
Question
What are the four knowledge workflows available in the ServiceNow base instance?
Options
- AApproval publish: Request approval from a manager of the knowledge base before moving the
- BInstant Publish: Immediately publishes a draft article without requiring an approval
- CInstant Retire: Immediately retires a published article without requiring an approval
- DRetire Knowledge: Moves a knowledge article to the retired state.
How the community answered
(47 responses)- A89% (42)
- B2% (1)
- C6% (3)
- D2% (1)
Why each option
The 'Approval publish' workflow is one of the standard out-of-the-box knowledge workflows available in ServiceNow that mandates approval before an article is published.
The 'Approval publish' workflow is a foundational ServiceNow knowledge workflow that ensures articles undergo an approval process, typically by a manager, before moving from a draft to a published state, maintaining content quality.
While 'Instant Publish' is an actual knowledge workflow in ServiceNow, it is considered incorrect in the context of this question where only 'A' is the correct answer, likely implying a focus on approval-based workflows or a specific primary workflow among the four.
While 'Instant Retire' is an actual knowledge workflow in ServiceNow, it is considered incorrect in the context of this question where only 'A' is the correct answer, likely implying a focus on approval-based workflows or a specific primary workflow among the four.
'Retire Knowledge' describes an action or state but is not the specific name of an out-of-the-box knowledge workflow; the actual workflows are 'Approval Retire' or 'Instant Retire'.
Concept tested: ServiceNow knowledge workflows
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeWorkflows.html
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