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CSA · Question #345
CSA Question #345: Real Exam Question with Answer & Explanation
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Submitted by naveen.iyer· Apr 18, 2026Configuring Applications for Collaboration
Question
What are the four knowledge workflows available in the ServiceNow base instance?
Options
- AApproval publish: Request approval from a manager of the knowledge base before moving the
- BInstant Publish: Immediately publishes a draft article without requiring an approval
- CInstant Retire: Immediately retires a published article without requiring an approval
- DRetire Knowledge: Moves a knowledge article to the retired state.
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Topics
#Knowledge Management#Knowledge Workflows#Article Publishing#Article Retirement