CSA · Question #347
What are the two pathways to view feedback left on a published article?
The correct answer is A. Knowledge > articles > My Flagged D. Knowledge > articles > published. Feedback on published knowledge articles can be viewed through the 'My Flagged' list or by accessing the feedback related list on individual 'Published' articles.
Question
What are the two pathways to view feedback left on a published article?
Options
- AKnowledge > articles > My Flagged
- BKnowledge base > my knowledge > flagged articles
- CKnowledge > My articles > Flagged
- DKnowledge > articles > published
How the community answered
(55 responses)- A87% (48)
- B4% (2)
- C9% (5)
Why each option
Feedback on published knowledge articles can be viewed through the 'My Flagged' list or by accessing the feedback related list on individual 'Published' articles.
One pathway to view feedback is by navigating to the 'Knowledge > Articles > My Flagged' list, which displays articles that have pending feedback or that the user has flagged.
'Knowledge base > my knowledge > flagged articles' is not a standard or correct navigation path in ServiceNow for viewing feedback.
'Knowledge > My articles > Flagged' is not the precise standard navigation path; the correct path uses 'Articles' not 'My articles'.
Another pathway is to go to 'Knowledge > Articles > Published', select a specific article, and then view its associated feedback in the related list to see all comments and suggestions.
Concept tested: Viewing knowledge article feedback
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/manage-feedback.html
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