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CSA · Question #347
CSA Question #347: Real Exam Question with Answer & Explanation
The correct answer is A: Knowledge > articles > My Flagged. Feedback on published knowledge articles can be viewed through the 'My Flagged' list or by accessing the feedback related list on individual 'Published' articles.
Submitted by jakub_pl· Apr 18, 2026User Interface and Navigation
Question
What are the two pathways to view feedback left on a published article?
Options
- AKnowledge > articles > My Flagged
- BKnowledge base > my knowledge > flagged articles
- CKnowledge > My articles > Flagged
- DKnowledge > articles > published
Explanation
Feedback on published knowledge articles can be viewed through the 'My Flagged' list or by accessing the feedback related list on individual 'Published' articles.
Common mistakes.
- B. 'Knowledge base > my knowledge > flagged articles' is not a standard or correct navigation path in ServiceNow for viewing feedback.
- C. 'Knowledge > My articles > Flagged' is not the precise standard navigation path; the correct path uses 'Articles' not 'My articles'.
Concept tested. Viewing knowledge article feedback
Topics
#Knowledge Management#Navigation#User Interface#Feedback
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