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CSA · Question #307

Which one of the following statements applies to a set of fields when they are coalesced during an import?

The correct answer is A. If a match is found using the coalesce fields, the existing record is updated with the information. When fields are coalesced during a ServiceNow import, the system uses those fields to identify existing target records, updating them if a match is found.

Submitted by fernanda_arg· Apr 18, 2026Introduction to Development and Data Migration

Question

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Options

  • AIf a match is found using the coalesce fields, the existing record is updated with the information
  • BIf a match is not found using the coalesce fields, the system does not create a Transform Map
  • CIf a match is found using the coalesce fields, the system creates a new record
  • DIf a match is not found using the coalesce fields, the existing record is updated with the

How the community answered

(21 responses)
  • A
    86% (18)
  • C
    5% (1)
  • D
    10% (2)

Why each option

When fields are coalesced during a ServiceNow import, the system uses those fields to identify existing target records, updating them if a match is found.

AIf a match is found using the coalesce fields, the existing record is updated with the informationCorrect

Coalescing fields in a Transform Map instructs ServiceNow to use the values in those selected fields to search for a matching record in the target table. If a match is successfully identified based on the coalesced fields, the existing record in the target table is updated with the new data from the import set, preventing the creation of duplicate records.

BIf a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is not found using the coalesce fields, the system *creates* a new record in the target table, it does not prevent the creation of a Transform Map.

CIf a match is found using the coalesce fields, the system creates a new record

If a match is found using the coalesce fields, the system *updates* the existing record, rather than creating a new one.

DIf a match is not found using the coalesce fields, the existing record is updated with the

If a match is *not* found using the coalesce fields, a *new* record is created in the target table, not an existing one updated.

Concept tested: Import set coalescing behavior

Source: https://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/import-sets/concept/c_CoalesceFields.html

Topics

#Data Import#Transform Map#Coalesce#Record Update

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