A REQ number in the Service Catalog represents`?

The correct answer is A. the order number. The REQ number in the ServiceNow Service Catalog uniquely identifies the overall request or order placed by a user.

Submitted by jian89· Apr 18, 2026Self-Service and Process Automation

Question

Options

Athe order number.
Bthe stage.
Cthe task to complete.
Dthe individual item in the order.

How the community answered

(28 responses)

A
86% (24)
B
7% (2)
C
4% (1)
D
4% (1)

Why each option

The REQ number in the ServiceNow Service Catalog uniquely identifies the overall request or order placed by a user.

Athe order number.Correct

The REQ (Request) number is the top-level identifier for an entire order submitted in the Service Catalog, encompassing all requested items.

Bthe stage.

The stage refers to the current phase of processing for a request or requested item, not the overall order number.

Cthe task to complete.

A task (SCTASK) is a specific work unit that needs to be completed for a requested item, not the overall order number.

Dthe individual item in the order.

An individual item in the order is represented by an RITM (Requested Item) number, which is a child of the REQ.

Concept tested: ServiceNow Service Catalog request structure

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogRequest.html

Topics

#Service Catalog#Request Management#Record Types#Terminology

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