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ServiceNow

CSA · Question #321

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

The correct answer is A. Avoid using the Default Update set as an Update Set for moving customizations from instance to. ServiceNow recommends avoiding the use of the Default Update Set for transporting customizations between instances.

Submitted by saadiq_pk· Apr 18, 2026Introduction to Development and Data Migration

Question

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Options

  • AAvoid using the Default Update set as an Update Set for moving customizations from instance to
  • BBefore moving customizations from instance to instance with Update Sets, ensure that both
  • CUse the Baseline Update Set to store the contents of items after they are changed the first time
  • DOnce an Update Set is closed as Complete, change it back to In Progress until it is applied to

How the community answered

(37 responses)
  • A
    89% (33)
  • B
    3% (1)
  • C
    3% (1)
  • D
    5% (2)

Why each option

ServiceNow recommends avoiding the use of the Default Update Set for transporting customizations between instances.

AAvoid using the Default Update set as an Update Set for moving customizations from instance toCorrect

The Default Update Set is a system-maintained set that automatically captures changes when no other update set is selected; it's best practice to create and use named update sets for organized migration of customizations.

BBefore moving customizations from instance to instance with Update Sets, ensure that both

The statement is incomplete, but a general best practice is to ensure both instances are on compatible versions; however, the specific recommendation concerns the Default Update Set usage.

CUse the Baseline Update Set to store the contents of items after they are changed the first time

There is no 'Baseline Update Set' concept in ServiceNow for storing initial changes in this manner; changes are captured in the currently selected update set.

DOnce an Update Set is closed as Complete, change it back to In Progress until it is applied to

Once an Update Set is marked as Complete, it should generally not be reverted to In Progress as it signifies readiness for deployment, and subsequent changes should be captured in a new update set.

Concept tested: ServiceNow Update Set best practices

Source: https://docs.servicenow.com/bundle/utah-application-development/page/build/system-update-sets/concept/c_UpdateSets.html

Topics

#Update Sets#Best Practices#Customization Management#Instance Management

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