CSA Question #321: Real Exam Question with Answer & Explanation

Question

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

Options

• AAvoid using the Default Update set as an Update Set for moving customizations from instance to
• BBefore moving customizations from instance to instance with Update Sets, ensure that both
• CUse the Baseline Update Set to store the contents of items after they are changed the first time
• DOnce an Update Set is closed as Complete, change it back to In Progress until it is applied to

Explanation

ServiceNow recommends avoiding the use of the Default Update Set for transporting customizations between instances.

Common mistakes.

• B. The statement is incomplete, but a general best practice is to ensure both instances are on compatible versions; however, the specific recommendation concerns the Default Update Set usage.
• C. There is no 'Baseline Update Set' concept in ServiceNow for storing initial changes in this manner; changes are captured in the currently selected update set.
• D. Once an Update Set is marked as Complete, it should generally not be reverted to In Progress as it signifies readiness for deployment, and subsequent changes should be captured in a new update set.

Concept tested. ServiceNow Update Set best practices

Reference. https://docs.servicenow.com/bundle/utah-application-development/page/build/system-update-sets/concept/c_UpdateSets.html

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