CSA · Question #324
Which one of these applications is available to all users?
The correct answer is D. Self-Service. The Self-Service application is designed to be accessible to all users, allowing them to perform common tasks without requiring specific ITIL roles.
Question
Which one of these applications is available to all users?
Options
- AChange
- BIncident
- CFacilities
- DSelf-Service
How the community answered
(23 responses)- A4% (1)
- C4% (1)
- D91% (21)
Why each option
The Self-Service application is designed to be accessible to all users, allowing them to perform common tasks without requiring specific ITIL roles.
The Change application typically requires specific roles like Change Manager or ITIL to access and manage change requests.
The Incident application typically requires the ITIL role to create, manage, and resolve incidents.
The Facilities application is generally for specific roles responsible for managing facilities, not for all general users.
The Self-Service application provides a portal for all users to request items, view knowledge articles, and manage their own requests, requiring no special roles beyond basic user access.
Concept tested: ServiceNow application access roles
Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/c_CustomerServicePortal.html
Topics
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