CSA · Question #323
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
The correct answer is D. Service Catalog variables are global by default. Service Catalog variables are global by default, meaning they are accessible across various catalog items, record producers, and order guides unless specifically scoped.
Question
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Options
- AService Catalog variables can only be used in Record Producers
- BService Catalog variables can only be used in Order Guides
- CService Catalog variables cannot affect the order price
- DService Catalog variables are global by default
How the community answered
(37 responses)- A3% (1)
- B8% (3)
- C3% (1)
- D86% (32)
Why each option
Service Catalog variables are global by default, meaning they are accessible across various catalog items, record producers, and order guides unless specifically scoped.
Service Catalog variables are fundamental to catalog items and order guides, not *only* for Record Producers.
Service Catalog variables are crucial for individual catalog items, not *only* for Order Guides, which bundle multiple catalog items.
Service Catalog variables frequently affect the order price, for example, by adding options or selecting premium services that have associated costs defined by price modifiers or client scripts.
By default, Service Catalog variables are created at a global scope, making them potentially available to all catalog items and forms within the instance if not carefully managed or scoped.
Concept tested: ServiceNow Service Catalog variable scope
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogVariables.html
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