CSA · Question #325
ServiceNow is a single-instance, multiple tenant architecture?
The correct answer is B. False. ServiceNow utilizes a multi-instance architecture where each customer has their own dedicated instance, distinguishing it from a single-instance, multi-tenant model.
Question
ServiceNow is a single-instance, multiple tenant architecture?
Options
- ATrue
- BFalse
How the community answered
(31 responses)- A6% (2)
- B94% (29)
Why each option
ServiceNow utilizes a multi-instance architecture where each customer has their own dedicated instance, distinguishing it from a single-instance, multi-tenant model.
A single-instance, multi-tenant architecture implies all customers share the same application instance and database schema, which is not how ServiceNow operates.
ServiceNow uses a multi-instance architecture, meaning each customer gets their own unique instance of the application and database, which is separate from other customers.
Concept tested: ServiceNow platform architecture
Source: https://www.servicenow.com/content/dam/servicenow-assets/documents/whitepapers/servicenow-whitepaper-platform-architecture.pdf
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