CSA · Question #349
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
The correct answer is C. User Criteria. User Criteria defines conditions evaluated against users to determine their access rights for creating, reading, writing, and retiring knowledge articles.
Question
What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Options
- AUser conditions
- BUser info
- CUser Criteria
- DUser permissions
How the community answered
(58 responses)- A2% (1)
- B2% (1)
- C93% (54)
- D3% (2)
Why each option
User Criteria defines conditions evaluated against users to determine their access rights for creating, reading, writing, and retiring knowledge articles.
"User conditions" is a generic term and not a specific ServiceNow feature for access control within the platform.
"User info" refers to a user's profile data, not a mechanism designed for defining access permissions.
User Criteria is a specific ServiceNow feature that allows administrators to define conditions based on roles, groups, or other user attributes, which then control access permissions for knowledge articles and other records, enabling granular access control.
"User permissions" is a broad concept describing what a user can do, but "User Criteria" is the specific ServiceNow mechanism used to define these conditions for knowledge articles.
Concept tested: ServiceNow User Criteria for Knowledge Management
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/user-administration/concept/user-criteria.html
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