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CSA · Question #309

The display sequence is controlled in a Service Catalog Item using which of the following?

The correct answer is C. The Order field in the Variable form. The display order of variables within a Service Catalog Item is managed by the "Order" field on the Variable form.

Submitted by tunde_lagos· Apr 18, 2026Self-Service and Process Automation

Question

The display sequence is controlled in a Service Catalog Item using which of the following?

Options

  • AThe Default Value field in the Catalog Item form
  • BThe Sequence field in the Catalog Item form
  • CThe Order field in the Variable form
  • DThe Choice field in the Variable form

How the community answered

(37 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    95% (35)

Why each option

The display order of variables within a Service Catalog Item is managed by the "Order" field on the Variable form.

AThe Default Value field in the Catalog Item form

The Default Value field sets a pre-selected value for a variable, not its display sequence.

BThe Sequence field in the Catalog Item form

While Catalog Items have a sequence field, it typically controls the order of catalog items within a category, not the order of variables within a single item.

CThe Order field in the Variable formCorrect

The "Order" field on a Variable form within a Service Catalog Item determines the sequence in which that variable appears to the user when they access the catalog item. A lower number in the Order field means the variable will display higher up in the form.

DThe Choice field in the Variable form

The Choice field is used to define the available options for choice list variables, not to control their display order.

Concept tested: Service Catalog Variable Order

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/reference/r_VariableForm.html

Topics

#Service Catalog#Catalog Item Variables#Variable Order#User Interface Configuration

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