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CSA · Question #336
CSA Question #336: Real Exam Question with Answer & Explanation
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Submitted by rania.sa· Apr 18, 2026Database Management and Platform Security
Question
What are the 5 provided Roles by ServiceNow?
Options
- ASystem Administrator: The admin role provides access to all platform features, applications,
- BSpecialized Administrator: Specialized administrator roles manage specific functions or
- CFulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
- DApprover: Users with the Approver user role can perform all requester actions and may view or
- ERequester: Also known as Employee Self Service (ESS) users, these users have no roles but can
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Topics
#ServiceNow Roles#User Management#Access Control#Platform Security