7391X Exam Questions

A customer with Avaya Aura?Call Center Elite Multichannel is ready to install and configure Elite Multichannel Reporting. Which step must be performed first?

A customer with Avaya Aura?Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application. What is an alternative location for...

A customer with Avaya Aura?Call Center Elite Multichannel would like to see the captured information for a scheduled job, to see whether or not it was successfully executed, and th...

Which database does the Elite Multichannel Reporting application use to store tasks?

A customer wants to change the properties of an application. Which server would the customer use to communicate with the Central repository for all the applications?

A Configuration Client accepts command line parameters that dictate where it retrieves information for the desktop applications. What are three possible information sources? (Choos...

What is required for a customer to create an ASMSControl database?

A customer with Avaya Aura?Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day...

Where is the Web Chat Gateway installed?

A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which XML application manages the virtual call required for the delive...

A customer with Avaya Aura?Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request. Which Elite Multichannel component would generate th...

The Avaya Aura?Call Center Elite Multichannel client is looking to use Preview Contacts in their call center. Which two features of preview contacts could they use to ensure that t...

An email contact is queued up with a medium priority for an agent. Where is the priority for the contact set?

A customer with Avaya Aura?Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both. How...

The Voice Work Item is based on which system parameter feature of the Communication Manager?

When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)

A customer is currently using the Communication Manager Automatic Call Distribution (ACD) feature, and will be enabling the Expert Agent Selection (EAS) feature. With EAS enabled,...

Which two statements correctly describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Which statement about concurrent agent user licenses is true?

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

A customer would like to integrate web chat into their call center. What needs to be configured in the Communication Manager to enable the Web Chat feature?

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the syste...

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)

A customer wants to avoid an abandoned call if an agent leaves their position, and an incoming Automatic Call Distribution (ACD) call rings at the agent's telephone. Which call cen...

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

Which component provides audio support in Avaya Aura?Call Center Elite?

The IP services that form on Communication Manager are configured to integrate with which components?

Which three items are components of Configuration Manager? (Choose three.)

Which statement about the Avaya Aura?Call Center Elite is correct?

What is the purpose of the XML Server?

A user has licenses for 50 agents in their Avaya Aura?Call Center Elite Multichannel application. At a particular time, 30 agents are logged in. When a new agent logs into a Multic...

Application Management Service is comprised of the Application Management Director and which additional component?

An application developer plans to use an XML component as a data source when using higher level device components. Which XML component provides this service?

Which two statements regarding the description of the License Director features are true? (Choose two.)

Avaya Aura?Call Center Elite Multichannel suite is comprised of the Multichannel Server, the Interaction Data Service server (IDS), and the Database server. For which service does...

Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call ce...

A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a sk...

With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?

Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?

Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which server component manages the phantom call to deliver the web cha...

Which Media Store needs to be configured along with Email Media Store for sending out bulk emails without staff involvement; and what is used to assign Media Director queues to the...

What are the mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

Which two functions do vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

To collect information about the status and condition of Avaya Aura?Call Center Elite Multichannel server applications, which application runs in a Microsoft Server environment?