Avaya
7391X · Question #13
7391X Question #13: Real Exam Question with Answer & Explanation
The correct answer is B. Each contact can be assigned a preferred agent C. The agent can select from a list of available email addresses to initiate contact with a customer. See the full explanation below for the reasoning.
Question
The Avaya Aura?Call Center Elite Multichannel client is looking to use Preview Contacts in their call center. Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)
Options
- APreview contacts can be scheduled daily, weekly or for holidays
- BEach contact can be assigned a preferred agent
- CThe agent can select from a list of available email addresses to initiate contact with a customer
- DEach contact is assigned the same priority
- ECalls are only made by agents so they have control over the call
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