Avaya
7391X · Question #64
The Avaya Aura?Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups. Where are the groups defined?
The correct answer is C. In the ASMS Control Database. See the full explanation below for the reasoning.
Question
The Avaya Aura?Call Center Elite Multichannel system administrator wants to restrict the agents that can be monitored by a supervisor to specific, defined groups. Where are the groups defined?
Options
- AIn the Elite Multichannel Control Panel
- BIn the Supervisor Dashboard
- CIn the ASMS Control Database
- DIn the ASContact Database
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- C81% (21)
- D12% (3)
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