Avaya
7391X · Question #48
A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which server component manages the phantom call to deliver the web chat work item to the…
The correct answer is D. Elite Multichannel Desktop. See the full explanation below for the reasoning.
Question
A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which server component manages the phantom call to deliver the web chat work item to the agent?
Options
- AMedia Director
- BCall Routing Server
- CVoice Media Store
- DElite Multichannel Desktop
How the community answered
(56 responses)- A7% (4)
- B18% (10)
- C4% (2)
- D71% (40)
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