Avaya
7391X · Question #56
Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
The correct answer is B. They route calls by pointing to a vector E. They pass parameters to the vector for processing. See the full explanation below for the reasoning.
Question
Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
Options
- AThey interpret the skills an agent has
- BThey route calls by pointing to a vector
- CThey ensure that agents can originate and terminate calls
- DThey define the call flow through the call center
- EThey pass parameters to the vector for processing
How the community answered
(21 responses)- A5% (1)
- B71% (15)
- C14% (3)
- D10% (2)
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