Avaya
7391X · Question #45
With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?
The correct answer is B. when the agent logs in at that telephone. https://support.avaya.com/public/index?page=content&id=SOLN273102&group=UG_PUBLIC
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Question
With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?
Options
- Awhen the station has Auto Answer enabled
- Bwhen the agent logs in at that telephone
- Cwhen the agent's login ID is administered in the switch
- Dwhen the telephone extension is configured on the station form
How the community answered
(51 responses)- A16% (8)
- B73% (37)
- C4% (2)
- D8% (4)
Explanation
https://support.avaya.com/public/index?page=content&id=SOLN273102&group=UG_PUBLIC
Topics
#Expert Agent Selection#agent login ID#EAS#station association
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