Avaya
7391X · Question #43
7391X Question #43: Real Exam Question with Answer & Explanation
The correct answer is B. Call Work Codes (CWC). https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_30047
Question
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types?
Options
- ARedirection on No Answer (RONA)
- BCall Work Codes (CWC)
- CLeast Occupied Agent (LOA)
- DFeature Access Codes (FAC)
- EMultiple Call Handling (MCH)
Explanation
https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_30047
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