Avaya
7391X · Question #43
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can…
The correct answer is B. Call Work Codes (CWC). https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_30047
Implement Avaya Aura Call Center Elite Core Functionality
Question
A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer. Which call center feature can the customer use to track their defined call types?
Options
- ARedirection on No Answer (RONA)
- BCall Work Codes (CWC)
- CLeast Occupied Agent (LOA)
- DFeature Access Codes (FAC)
- EMultiple Call Handling (MCH)
How the community answered
(27 responses)- A7% (2)
- B85% (23)
- C4% (1)
- D4% (1)
Explanation
https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_30047
Topics
#Call Work Codes#ACD call tracking#agent activity codes#CWC
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