Avaya
7391X · Question #69
A call center has eight agents. All of the agents are fluent in English, but four can also speak French. To enable French speaking callers to talk to the appropriate agents, which Call Center Elite…
The correct answer is C. Communication Manager. https://downloads.avaya.com/css/P8/documents/101013907 (page 205)
Implement Avaya Aura Call Center Elite Core Functionality
Question
A call center has eight agents. All of the agents are fluent in English, but four can also speak French. To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
Options
- AExpert Agent Distribution
- BCall Redirection
- CCommunication Manager
- DMulticast Routing
How the community answered
(50 responses)- A10% (5)
- B14% (7)
- C72% (36)
- D4% (2)
Explanation
https://downloads.avaya.com/css/P8/documents/101013907 (page 205)
Topics
#skill-based routing#multilingual agents#ACD staffing#Communication Manager
Community Discussion
No community discussion yet for this question.