Avaya
7391X · Question #70
A customer with Avaya Aura?Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database. What information will the customer need?
The correct answer is D. access to the customer information using the directory plug-in. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura?Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database. What information will the customer need?
Options
- Aaccess to the telephone using the voice plug-in
- Baccess to the telephone using the telephony plug-in
- Caccess to the email details including past messages using the email plug-in
- Daccess to the customer information using the directory plug-in
How the community answered
(52 responses)- A4% (2)
- B2% (1)
- C12% (6)
- D83% (43)
Community Discussion
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