Avaya
7391X · Question #44
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which…
The correct answer is E. The supervisors COR must have the field "Add/Remove Agent Skills" set to y. See the full explanation below for the reasoning.
Question
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?
Options
- AThe supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
- BThe agent's COS must have the field "Add/Remove Agent Skills" set to y.
- CThe supervisor's class of restriction (COR) must have the field "Can Force a Work State Change"
- DThe supervisors COS must have the field "Can Force a Work State Change" set to y.
- EThe supervisors COR must have the field "Add/Remove Agent Skills" set to y.
How the community answered
(43 responses)- A9% (4)
- B5% (2)
- D2% (1)
- E84% (36)
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