Avaya
7391X · Question #44
7391X Question #44: Real Exam Question with Answer & Explanation
Sign in or unlock 7391X to reveal the answer and full explanation for question #44. The question stem and answer options stay visible for context.
Question
A supervisor with console permission can enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill. Which statement is true about the configuration of this feature?
Options
- AThe supervisors class of services (COS) must have the field "Add/Remove Agent Skills" set to y.
- BThe agent's COS must have the field "Add/Remove Agent Skills" set to y.
- CThe supervisor's class of restriction (COR) must have the field "Can Force a Work State Change"
- DThe supervisors COS must have the field "Can Force a Work State Change" set to y.
- EThe supervisors COR must have the field "Add/Remove Agent Skills" set to y.
Unlock 7391X to see the answer
You've previewed enough free 7391X questions. Unlock 7391X for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.