Avaya
7391X · Question #23
A customer would like to integrate web chat into their call center. What needs to be configured in the Communication Manager to enable the Web Chat feature?
The correct answer is D. Hunt groups, VDNs, Agent IDs, and Text messages. See the full explanation below for the reasoning.
Question
A customer would like to integrate web chat into their call center. What needs to be configured in the Communication Manager to enable the Web Chat feature?
Options
- AOffice hours, Hunt groups and Skillsets
- BAgent IDs, and Vectors for routing
- CHunt groups, VDNs, and Vectors for routing
- DHunt groups, VDNs, Agent IDs, and Text messages
How the community answered
(62 responses)- A18% (11)
- B3% (2)
- C6% (4)
- D73% (45)
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