Avaya
7391X · Question #23
7391X Question #23: Real Exam Question with Answer & Explanation
The correct answer is D. Hunt groups, VDNs, Agent IDs, and Text messages. See the full explanation below for the reasoning.
Question
A customer would like to integrate web chat into their call center. What needs to be configured in the Communication Manager to enable the Web Chat feature?
Options
- AOffice hours, Hunt groups and Skillsets
- BAgent IDs, and Vectors for routing
- CHunt groups, VDNs, and Vectors for routing
- DHunt groups, VDNs, Agent IDs, and Text messages
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