Avaya
7391X · Question #24
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters…
The correct answer is B. Reason Codes. See the full explanation below for the reasoning.
Question
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this?
Options
- AAUX State Codes
- BReason Codes
- CAuthorization Codes
- DCall Work Codes
How the community answered
(27 responses)- A4% (1)
- B74% (20)
- C7% (2)
- D15% (4)
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