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7391X · Question #24
7391X Question #24: Real Exam Question with Answer & Explanation
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Question
A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status. Which feature must be activated on the system-parameters customer-options to allow this?
Options
- AAUX State Codes
- BReason Codes
- CAuthorization Codes
- DCall Work Codes
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