Avaya
7391X · Question #25
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
The correct answer is B. It includes Expert Agent Selection (EAS) and may include Business Advocate (BA) D. It is possible to use Vector Directory Number (VDN) skill preferences E. Service Level Maximizer (SLM) can be used as a skills-based call distribution type. See the full explanation below for the reasoning.
Question
Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)
Options
- AService Level Maximizer (SLM) can be used as an agent-based call distribution type
- BIt includes Expert Agent Selection (EAS) and may include Business Advocate (BA)
- CCall Management System (CMS) or IQ must be used as the reporting tool
- DIt is possible to use Vector Directory Number (VDN) skill preferences
- EService Level Maximizer (SLM) can be used as a skills-based call distribution type
How the community answered
(63 responses)- A14% (9)
- B81% (51)
- C5% (3)
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