Avaya
7391X · Question #68
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
The correct answer is C. Look-Ahead Interflow. https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
Configure Call Center Elite Vectoring and Skill-Based Routing
Question
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
Options
- AAdjunct Routing
- BNetwork Call Transfer
- CLook-Ahead Interflow
- DNetwork Call Redirection
How the community answered
(31 responses)- A3% (1)
- B6% (2)
- C81% (25)
- D10% (3)
Explanation
https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
Topics
#Look-Ahead Interflow#virtual routing#ACD load balance#multi-site routing
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