Avaya
7391X · Question #67
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about scenario?
The correct answer is D. BCMS does not support all Call Center Elite features. See the full explanation below for the reasoning.
Question
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. Which statement is true about scenario?
Options
- ABCMS is only offered for customers with a Basic Call Center package
- BBCMS generates Split Reports and not Skills Reports
- CBCMS has all the functions Call Management System (CMS) supports but with less capacity
- DBCMS does not support all Call Center Elite features
How the community answered
(57 responses)- A9% (5)
- B16% (9)
- C4% (2)
- D72% (41)
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