Avaya
7391X · Question #46
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
The correct answer is B. The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set. See the full explanation below for the reasoning.
Question
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
Options
- AThe skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to
- BThe skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set
- CThe skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set
- DThe skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to
How the community answered
(29 responses)- A10% (3)
- B79% (23)
- C7% (2)
- D3% (1)
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