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7391X · Question #46
7391X Question #46: Real Exam Question with Answer & Explanation
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Question
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
Options
- AThe skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to
- BThe skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set
- CThe skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set
- DThe skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to
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