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7391X · Question #47
7391X Question #47: Real Exam Question with Answer & Explanation
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Question
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
Options
- Aead-mia
- Bskill-level
- CClass of Service (COS)
- DClass of Restriction (COR)
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