Avaya
7391X · Question #47
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
The correct answer is D. Class of Restriction (COR). See the full explanation below for the reasoning.
Question
Direct Agent calls are not getting counted correctly in Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?
Options
- Aead-mia
- Bskill-level
- CClass of Service (COS)
- DClass of Restriction (COR)
How the community answered
(27 responses)- A4% (1)
- B7% (2)
- C15% (4)
- D74% (20)
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