Avaya
7391X · Question #12
A customer with Avaya Aura?Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request. Which Elite Multichannel component would generate the work item object…
The correct answer is A. the AES. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura?Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request. Which Elite Multichannel component would generate the work item object required to support this request?
Options
- Athe AES
- Bthe XML server
- Cthe Voice Media Store
- Dthe Media Director
How the community answered
(28 responses)- A71% (20)
- B7% (2)
- C4% (1)
- D18% (5)
Community Discussion
No community discussion yet for this question.