Avaya
7391X · Question #11
7391X Question #11: Real Exam Question with Answer & Explanation
The correct answer is B. Elite Multichannel Desktop. See the full explanation below for the reasoning.
Question
A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which XML application manages the virtual call required for the delivery of the web chat multimedia work item to the agent?
Options
- AMedia Director
- BElite Multichannel Desktop
- CCall Routing Server
- DVoice Media Store
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