Avaya
7391X · Question #11
A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which XML application manages the virtual call required for the delivery of the web chat…
The correct answer is B. Elite Multichannel Desktop. See the full explanation below for the reasoning.
Question
A call center agent in the Avaya Aura?Call Center Elite Multichannel system receives a web chat notification. Which XML application manages the virtual call required for the delivery of the web chat multimedia work item to the agent?
Options
- AMedia Director
- BElite Multichannel Desktop
- CCall Routing Server
- DVoice Media Store
How the community answered
(66 responses)- A14% (9)
- B76% (50)
- C6% (4)
- D5% (3)
Community Discussion
No community discussion yet for this question.