Avaya
7391X · Question #17
When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)
The correct answer is A. Service Level Maximizer B. Business Advocate E. Expert Agent Selection (EAS). See the full explanation below for the reasoning.
Question
When a customer upgrades from Basic Avaya Call Center to Avaya Aura?Call Center Elite, which three features are added? (Choose three.)
Options
- AService Level Maximizer
- BBusiness Advocate
- CHunt Group
- DCall Management System (CMS)
- EExpert Agent Selection (EAS)
How the community answered
(50 responses)- A82% (41)
- C12% (6)
- D6% (3)
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