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7391X · Question #18
7391X Question #18: Real Exam Question with Answer & Explanation
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Question
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Options
- AAfter an ACD-call, an agent will automatically change its state to AUX
- BAgents can be logged in to 20 splits maximum
- CAgents should log in manually to each split
- DSplits can be measured by Basic Call Management System (BCMS)
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