Avaya
7391X · Question #18
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
The correct answer is B. Agents can be logged in to 20 splits maximum D. Splits can be measured by Basic Call Management System (BCMS). See the full explanation below for the reasoning.
Question
Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS) disabled are true? (Choose two.)
Options
- AAfter an ACD-call, an agent will automatically change its state to AUX
- BAgents can be logged in to 20 splits maximum
- CAgents should log in manually to each split
- DSplits can be measured by Basic Call Management System (BCMS)
How the community answered
(24 responses)- A8% (2)
- B75% (18)
- C17% (4)
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